Returns & Exchanges
RETURNS & EXCHANGES
Please contact us if you received the wrong item, your item is defective or you want to return your purchase for a refund. Our Return Policy lasts 45 days. If 45 days have passed by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be only partially used.
Questions? Contact@DrRosanoffs.com or call 808-365-3383, and leave a message. We will return your call. We are in Hawaii, and our times are 6 hrs earlier than on Mainland USA.
We only replace items if they are defective or damaged. If you need to exchange it, send us an email at email@example.com
We will notify you by email once your return is received and inspected. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, along with an email notification.
To return your product, you should mail your product to:
Mg Products LLC, Return Dept., 13-1255 Malama St., Pahoa, HI 96778
with a note about why you are returning the product.
You will be responsible for paying shipping costs to return your item. These shipping costs will be included in your refund, so please inform us of this shipping cost in your note or at Contact@DrRosanoffs.com. Depending on where you live, the time it takes for your exchanged product or refund to reach you may vary.